Mortgage -- Trouble during payment process -- Complaint #8986878
Complaint Overview
Complaint ID: 8986878
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New York
ZIP Code: 119XX
Date Received: 2024-05-11T12:00:00-05:00
Date Sent to Company: 2024-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I received my annual escrow analysis from NewRez LLC, my mortgage company. and Informed I had a surplus in my XXXX account for {$1100.00}. The statement was dated XX/XX/year>. As a XXXX resident I have the option of receiving a refund check for that amount or chose to apply it towards my principle or escrow account. I sent an enclosed form requesting for a refund check. That form was sent out on XX/XX/XXXX. After over a month I still hadn't received the check. I contacted a service rep on XX/XX/XXXX and I was told that the check was sent out on XX/XX/XXXX. He said that they would receive another check with XXXX to XXXX days. Check has never arrived. I contacted another service rep who also said that the check was sent out on XX/XX/XXXX. That is not true because as a XXXX resident a refund check can not be issued until I request that refund. There is no way they could receive my request for refund prior to them sending out a check. This is under XXXX law requiring the borrower to submit a request for refund or hold for escrow. Again according to law I should of received this check within XXXX days of the analysis, date XX/XX/XXXX, XXXX I was then told my funds would be direct deposit in XXXX days. The second rep I talked to said that they would direct deposit to my account, that never happened. Both reps mislead me and Newrez is not abiding by XXXX mortgage escrow refunds law..
Frequently Asked Questions
What is Complaint #8986878 about?
Complaint #8986878 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-05-11T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.