Checking or savings account -- Managing an account -- Complaint #8983635
Complaint Overview
Complaint ID: 8983635
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: California
ZIP Code: 91803
Date Received: 2024-05-10T12:00:00-05:00
Date Sent to Company: 2024-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Receiving service charges in all my accts when we didnt have them, would this be considered truly easier transitions? This fee will automatically be waived if any individual associated with your account is 65 years or older. You will no longer be sent statements for CDs Age more than XXXX and all our accts none are CDs, truly wonder why the service charges? When no images included. The account types chosen for me in its transition may vary to the wrong type of accts for our acct needs. We had acct statements and check images. Now no images are included without bmo taking {$3.00} image fees or statement fees. It is not honoring the accts we had before BMO purchased our previous bank, Bofthe West as it had promised in their communications before their acquisitions. An earlier comment concerning this likely was removed by Bmo, BoftheW, or? With images showing the concerns so, now no images included so, the messages are gotten across without it being removed ; wasting clients time, communicating again and again, lost count, the concerns already shared during the prior days still with no amends for all the time bmo wasted clients ' time, calling them, speaking to its unfortunate workers how ever many times. Our accts fees were not automatically waived as promised in its communications with us with us calling on every statements that came, now missing tge images, only statements, again, which was not how we had our accts prior to Bmo, the concerns are all still with out any full resolve truly
Frequently Asked Questions
What is Complaint #8983635 about?
Complaint #8983635 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-10T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.