Payday loan, title loan, personal loan, or advance loan -- Getting the loan -- Complaint #8966214
Complaint Overview
Complaint ID: 8966214
Company: Upgrade, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Getting the loan
State: Arizona
ZIP Code: 85024
Date Received: 2024-05-08T12:00:00-05:00
Date Sent to Company: 2024-05-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX I requested a loan application. I was approved only XXXX months ago, but did not feel comfortable with the terms of the loan. I was told to reapply again after 30 days. Now I am being denied. I have another loan with this company I have never missed payment, and I have a solid credit score, and I have income, but they do not offer me any options only deny my credit and do not even look at the whole picture. I feel that I was not give a fair approval and opportunity. How can I be approved XXXX months before, now have a better score and now be denied. Plus I have a loan with them already where I have never missed any payments. Does that not count for anything. I have made my payments all my accounts are settled and in good standing but they will not even offer my anything. Why would they approve XXXX loan that does not provide fair terms, and they deny when I try to request another to see if I can get better terms. This is not fair.
Frequently Asked Questions
What is Complaint #8966214 about?
Complaint #8966214 was filed against Upgrade, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Getting the loan. It was received by the CFPB on 2024-05-08T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.