Checking or savings account -- Managing an account -- Complaint #8965473
Complaint Overview
Complaint ID: 8965473
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92675
Date Received: 2024-05-08T12:00:00-05:00
Date Sent to Company: 2024-05-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX I wrote and mailed a check for {$1100.00} from our Wells Fargo bank account to the owner of an apartment complex which we had recently vacated. I received a call from the apartment owner on XX/XX/XXXX that they had not received the check. On the same day I went to the Wells Fargo website to and discovered that the check had been posted as cashed on XX/XX/XXXX by a person to whom the check had not been written. It was endorsed an unauthorized payee for Deposit only to a bank in XXXX XXXX. My husband and I have tried several times via phone and an in-person visit to the bank to rectify this and for them to make good on their error. They keep putting us off. I have kept all emails from them regarding this. It has been escalated and assigned to this person at Wells Fargo : XXXX XXXX. XXXX Representative XXXX XXXX XXXX XXXX po box XXXX, XXXX XXXX, SD XXXX I was referred to this website by a representative at XXXX XXXX XXXX XXXX in California as this is considered elder abuse.
Frequently Asked Questions
What is Complaint #8965473 about?
Complaint #8965473 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.