Debt collection -- False statements or representation -- Complaint #8944410
Complaint Overview
Complaint ID: 8944410
Company: The Outsource Group, INC
Product: Debt collection
Sub-Product: Medical debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Texas
ZIP Code: 787XX
Date Received: 2024-05-06T12:00:00-05:00
Date Sent to Company: 2024-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a medical collections statement from Medicredit , Inc., a subsidiary of XXXX XXXX. I received care from XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( also part of XXXX XXXX ), on XXXX XXXX XXXX. I was incorrectly billed for the amount of {$700.00}. I both disputed and appealed this bill. On XX/XX/2024, my insurance posted an updated EOB indicating that the amount I owe is {$0.00}. I reached out to Medicredit to discuss and they gave me an email address to submit documentation, XXXX. They did not indicate next steps or when I would receive an update on the correction from their end. I then reached out to XXXX 's billing department to request that my bill be updated according to the corrected amount. The representative reported that they had not received any updated statements. I asked for contact information to submit documentation and they responded that documentation needed to come from my insurance. I pressed again for a fax and email address specifically and received the numbers XXXX and the email address XXXX. He also did not give me next steps on how the amount would be corrected or what the process was for updating bills. I sent the updated documentation to both email addresses. Both emails went through correctly. Both email domains are actually owned by XXXX XXXX IT department if looked up on XXXX search.
Frequently Asked Questions
What is Complaint #8944410 about?
Complaint #8944410 was filed against The Outsource Group, INC regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2024-05-06T12:00:00-05:00.
How did The Outsource Group, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against The Outsource Group, INC?
Yes, visit the The Outsource Group, INC company profile at readthecomplaint.com/company/the-outsource-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.