Credit card -- Problem when making payments -- Complaint #8929695
Complaint Overview
Complaint ID: 8929695
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Texas
ZIP Code: 787XX
Date Received: 2024-05-04T12:00:00-05:00
Date Sent to Company: 2024-05-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've made multiple attempts to add my XXXX XXXX checking account for payments through XXXX XXXX, but encountered persistent issues. Despite reaching out via their online platform numerous times, I was consistently redirected to call customer service. Despite my efforts in contacting them multiple times, I never received any notification regarding the issue. It wasn't until XX/XX/2024, that I was informed they do not accept XXXX XXXX XXXX accounts, which happens to be my primary payment method. Upon reviewing the terms & agreements, I found no mention of this policy. Consequently, XXXX XXXX fails to adequately inform customers of this restriction, neglects to provide clear policy guidelines, and omits this crucial information from the terms & conditions. Furthermore, XXXX XXXX does not offer alternative payment methods that would enable customers to make timely payments. As someone reliant solely on Social Security Disability Insurance, which is not disbursed in time for mail-in payments, I am left with no viable option to fulfill my obligations on time. Please find attach documents including the last statement and Terms & Conditions where XXXX XXXX FAILED to provide any information stating that XXXX XXXX XXXX is not allowed. Please find a photographic error message when received when attempted add this account. Please note no where on any of these documents state that XXXX XXXX XXXX account is not accepted by XXXX XXXX, thus customers like myself are not properly informed to make financial decisions. Also note that this situation exacerbates my XXXX XXXX.
Frequently Asked Questions
What is Complaint #8929695 about?
Complaint #8929695 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-05-04T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.