Mortgage -- Incorrect information on your report -- Complaint #8906671
Complaint Overview
Complaint ID: 8906671
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: West Virginia
ZIP Code: 258XX
Date Received: 2024-05-01T12:00:00-05:00
Date Sent to Company: 2024-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX, ex wife was court ordered to pay mortgage. Have sent copies of divorce order multiple times to lender to have name removed. House foreclosed on in XXXX and keeps reappearing on my report and being updated. Most recent credit report shows it wont be removed until XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #8906671 about?
Complaint #8906671 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2024-05-01T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.