Credit card -- Incorrect information on your report -- Complaint #8898724
Experian's 'Closed with explanation' status misrepresentation on credit report.
Complaint Overview
Complaint ID: 8898724
Company: Experian Information Solutions INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Georgia
ZIP Code: 31018
Date Received: 2024-04-30T12:00:00-05:00
Date Sent to Company: 2024-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue pertains to a specific account status reporting error, which is typically correctable and does not indicate systemic fraud or significant financial harm.
Consumer Sentiment: neutral
Topics: Credit reporting, Credit card account status
AI Analysis
CFPB complaint 8898724 was filed against Experian Information Solutions Inc. regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A Georgia consumer reported that Experian incorrectly reported their general-purpose credit card account status as 'Closed with explanation' on their credit report. The complaint was received on April 30, 2024 from Georgia. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information, such as erroneous account statuses, with the credit reporting agency.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain and to investigate disputes from consumers.
Regulatory Insight
Credit reporting agencies must maintain reasonable procedures to ensure the maximum possible accuracy of consumer report information, including account status.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Georgia, consumers have rights under the FCRA to dispute inaccurate information on their credit reports with agencies like Experian.
Industry Comparison
This issue is common among credit reporting, as errors in account status reporting can occur across various credit card issuers and reporting agencies.
Related Issues
Frequently Asked Questions
What is CFPB complaint 8898724 about?
CFPB complaint 8898724 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against Experian Information Solutions Inc. on April 30, 2024.
Which company is complaint 8898724 filed against?
Complaint 8898724 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.
What was the company's response to complaint 8898724?
Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 8898724 filed?
Complaint 8898724 was received by the CFPB on April 30, 2024. It was sent to Experian Information Solutions Inc. on April 30, 2024.
What state was complaint 8898724 filed from?
Complaint 8898724 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 8898724?
Dispute information is not available for complaint 8898724.
What product category is complaint 8898724 about?
Complaint 8898724 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 8898724 submitted?
Complaint 8898724 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 8898724?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain and to investigate disputes from consumers. This relates to a Credit card complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".
How likely is complaint 8898724 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 8898724?
This complaint is rated as low risk. The risk is low as the issue pertains to a specific account status reporting error, which is typically correctable and does not indicate systemic fraud or significant financial harm.
What regulatory actions apply to complaint 8898724?
Credit reporting agencies must maintain reasonable procedures to ensure the maximum possible accuracy of consumer report information, including account status. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 8898724?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information, such as erroneous account statuses, with the credit reporting agency.
Are there state-specific protections for complaint 8898724?
In Georgia, consumers have rights under the FCRA to dispute inaccurate information on their credit reports with agencies like Experian. This complaint was filed from Georgia.
How does complaint 8898724 compare to industry norms?
This issue is common among credit reporting, as errors in account status reporting can occur across various credit card issuers and reporting agencies.
What steps should a consumer take if they find an incorrect account status on their credit report?
The consumer should first dispute the inaccuracy directly with the credit reporting agency (Experian in this case) in writing, providing any supporting documentation. If the agency fails to correct the error, the consumer may consider further action.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.