Debt collection -- Attempts to collect debt not owed -- Complaint #8898551
Complaint Overview
Complaint ID: 8898551
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Texas
ZIP Code: 77054
Date Received: 2024-04-30T12:00:00-05:00
Date Sent to Company: 2024-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I noticed I was being charged as a XXXX for a apartment complex Ive never lived in via my credit report I reached out to Procollect to advise that Ive never lived there and that it has to be fraud and I need it removed and they advised I had to file a police report and mail it to them after I offered to provide documentation of lessening information for the residence I live in that the apartment complex is stating I lived there which is impossible due to you arent able to lease more than one home at a time in XXXX XXXX
Frequently Asked Questions
What is Complaint #8898551 about?
Complaint #8898551 was filed against Procollect, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-04-30T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.