Mortgage -- Struggling to pay mortgage -- Complaint #8879777
Complaint Overview
Complaint ID: 8879777
Company: New York Community Bancorp INC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Ohio
ZIP Code: 450XX
Date Received: 2024-04-28T12:00:00-05:00
Date Sent to Company: 2024-04-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Got out of bankruptcy XXXX XXXX end of XX/XX/2023 my attorney told me to start paying XXXX I did. When I called flagstar they told me I was behind. I told them the trustee was paying my mortgage and it was cure. I even received a letter from flagstar attorney that my delinquency was cure. After that every month I was sending payments or partial payments to them. But they applied late. This year I send XXXX XXXX total for XXXX and XXXX it just showing yesterday that XXXX was paid. They holding money and deposit months later so they can claim late fees they are harassing me even on Sunday by delivering mail. I didn't pay XXXX or XXXX just XXXX . I have medical bills and city taxes to pay and at work they start cutting hours. Flagstar is incompetent. The payment center is in XXXX but corporate send me threat letter from XXXX Michigan I have XXXX so does my wife who doesn't work..
Frequently Asked Questions
What is Complaint #8879777 about?
Complaint #8879777 was filed against New York Community Bancorp INC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-04-28T12:00:00-05:00.
How did New York Community Bancorp INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against New York Community Bancorp INC?
Yes, visit the New York Community Bancorp INC company profile at readthecomplaint.com/company/new-york-community-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.