Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #8870182
Complaint Overview
Complaint ID: 8870182
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 954XX
Date Received: 2024-04-26T12:00:00-05:00
Date Sent to Company: 2024-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Four hours ago I was notified that I was involved in the XXXX XXXX XXXX XXXXXXXX breach. I called XXXX XXXX and XXXX and placed security freezes and fraud alerts on my account. When I called Equifax their automated system was abysmal and didnt recognize any zeros. That and itself is a huge failing. When I finally spoke to a person they hung up on me. When I called back, the rep, in a loud call center wanted me to provide a copy of my drivers license. I thought that was a bit much, but he said he needed to verify me. I did not understand how did all of the other info not verify who I was!? Next he wanted to know loans I have paid in the past, and credit card companies and monthly payments. I provided that, and then was told XXXX would not work. When I asked why, he could not tell me and told me I could not be verified! I demanded to speak to the supervisor- XXXX XXXX was the supervisor. He refused to verify me and would only advise me to go online and sign into their website. The whole reason why I called the companies is because I think my computer is already compromised! I am so disgusted with this company and can not believe this is how they are treating consumers! My experience with the other two agencies were so completely different. Why!? I just gave all this info to a call center guy and did not get my account frozen. He could very easily steal my identity and I have no way of correcting it with equivalent because they refuse to validate who I am! By the way, I am XXXX and this XXXX has caused XXXX XXXX that I might need to call XXXX for. Please look into why equivalent is doing this to American consumer trying to protect themselves!
Frequently Asked Questions
What is Complaint #8870182 about?
Complaint #8870182 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-04-26T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.