Vehicle loan or lease -- Repossession -- Complaint #8865259
Complaint Overview
Complaint ID: 8865259
Company: Credit Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Company communicating payment assistance or payment extension options
State: Florida
ZIP Code: 33909
Date Received: 2024-04-25T12:00:00-05:00
Date Sent to Company: 2024-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a vehicle with my soon to be XXXX XXXX back in XXXX of XXXX my soon to be XXXX had the car towed to the XXXX dealer to be fixed I noticed the vehicle never was picked up I went into the dealer they stated that XXXX they can not get a hold of and there is a {$1900.00} bill, I said I would like to surrender my plates. The XXXX called Credit Acceptance to pick up the vehicle and they did in the mean time I surrendered the plates to XXXX, my soon to be XXXX worked it out with Credit Acceptance and he retrieved the vehicle back. I have called this company ever since XX/XX/year> and explained that they keep allowing XXXX to set up these payment arrangements and he is NOT paying on the vehicle i've explained i turned in the plates they said he is on the car and he can do. Long story short he has made couple of payments, that got kicked back the car kept having a past due balance, late fees and hitting my credit every month, in addition to them allowing him XXXX XXXX car with no insurance for months which i have proof of from tolls and it ended up getting my DL suspended not his they do not care. Now the car has been reposed from XXXX months ago due to non payment, his last know partial payment was in XX/XX/year> so no payments have been made since then, I received a letter that car is reposed and auction date is XX/XX/year> and guess what they are still allowing him to make payment arrangements, that he is not fulfilling and balance is going up, late fees and hit to credit. When I called them to ask this now the response is it is repoed although if it doesnt sell this is the way it goes plus the rep said we are in {$15000.00} on this vehicle. I said excuse me where does it state this in my contract and to send that info and I stated that something has to be illegal with this I can not see how this is still being aloud to happen. I see they have a lawsuit open with the XXXX of XXXX on something like this. Everything they are doing is not based off the contract I have. I really need help with this it is ruining my life that they keep allowing this.
Frequently Asked Questions
What is Complaint #8865259 about?
Complaint #8865259 was filed against Credit Acceptance Corporation regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-04-25T12:00:00-05:00.
How did Credit Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Credit Acceptance Corporation?
Yes, visit the Credit Acceptance Corporation company profile at readthecomplaint.com/company/credit-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.