Credit card -- Fees or interest -- Complaint #8862975
Complaint Overview
Complaint ID: 8862975
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New York
ZIP Code: 11213
Date Received: 2024-04-25T12:00:00-05:00
Date Sent to Company: 2024-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called the credit card number and was directed to XXXX from the XXXX XXXX XXXX. I explained to her that I was in the hospital last month when my auto payment was initiated. I explained that I had no access to my device to use the app or to make a call. I was unaware that I did not have the fund at the time for my monthly payment which I have made on time for more than XXXX consecutive months. They claim they are a human banking institution. They don't try to understand their client situation if the role was reversed, they do not educate about the reason why this fee can not be refunded at all. Also they change their fees and I do not think that I have received some type of communication letting me know about the change in price of the fees and also informed me of the fees that could be associated with my account. I have not experienced this kind of fee with my other institutions where i have my major credit cards like XXXX XXXX and XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8862975 about?
Complaint #8862975 was filed against TD Bank US Holding Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-04-25T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.