Debt collection -- Written notification about debt -- Complaint #8862549
Complaint Overview
Complaint ID: 8862549
Company: Coast Professional, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Virginia
ZIP Code: 22310
Date Received: 2024-04-25T12:00:00-05:00
Date Sent to Company: 2024-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
RE : Complaint Regarding Debt Collection Practices for XXXX Loan # XXXX Dear Consumer Financial Protection Bureau, I am writing to file a complaint regarding unfair debt collection practices related to my XXXX loan, Loan # XXXX. The loan is currently being collected by XXXX I was not informed that my XXXX loan had been referred to the U.S. Treasury Department for collection or assigned to Coast Professional for collection activities., I did not receive a notice from the U.S. Treasury Department regarding the past-due balance on my loan. Additionally, I have been contacted by XXXX XXXX. While I acknowledge missing some past due payments, I believe I was not given adequate time to explore options for a payment plan or loan modification before the debt was referred to collection. The seasonal nature of my trucking business, XXXX XXXX XXXX, resulted in a temporary income decline that impacted my ability to meet the current payment schedule. Here 's what I have done to address the situation : several times : I contacted the XXXX loan officer to discuss my situation and request a payment plan or loan modification. I made a payment towards the outstanding balance Attached proof of payment. My concerns are : The lack of notification regarding the transfer of the loan to the U.S. Treasury Department and subsequent assignment to a collection agency. The lack of sufficient time to explore payment solutions before referral to collections. The potential negative impact on my XXXX XXXX due to collection activity. I request the CFPB to investigate these practices and ensure I am given a fair opportunity to resolve my outstanding balance with the XXXX. I am committed to repaying my loan in full and am actively seeking a solution with the XXXX. I have attached a copy of the referral notice from the U.S. Treasury Department and communication from XXXX XXXX. Thank you for your time and attention to this matter. I look forward to your response and assistance in resolving this issue. Sincerely, XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8862549 about?
Complaint #8862549 was filed against Coast Professional, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2024-04-25T12:00:00-05:00.
How did Coast Professional, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Coast Professional, INC.?
Yes, visit the Coast Professional, INC. company profile at readthecomplaint.com/company/coast-professional-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.