Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8860347
Complaint Overview
Complaint ID: 8860347
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: New Jersey
ZIP Code: 076XX
Date Received: 2024-04-25T12:00:00-05:00
Date Sent to Company: 2024-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Dear sir, I have received the letter prepared on XX/XX/XXXX of 2024, which asks me about my past banking account of Capital One 360. Your letter indicates that I have XXXX accounts with Capital One 360. I might have XXXX checking account and XXXX saving account ; however, it was the long time ago, before the outbreak of the Pandemic, I am not sure them. The dispute case ID is XXXX and account ending number is XXXX. Another case ID is XXXX and account ending number is XXXX. Since I am not sure what I should do with this bank, I will enclose the copy of document, which you prepared and will mail it to Capital One headquarters addressed XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, instead of the address your company provided ; since the address is meant for Capital One XXXX not 360, ( Capital One 360, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX : XXXX ), which I banked with. Sincerely,
Frequently Asked Questions
What is Complaint #8860347 about?
Complaint #8860347 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-04-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.