Credit card -- Advertising and marketing, including promotional offers -- Complaint #8852534
Complaint Overview
Complaint ID: 8852534
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 90275
Date Received: 2024-04-24T12:00:00-05:00
Date Sent to Company: 2024-04-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up and was approved on XX/XX/XXXX for an American Express Gold card with the sign up bonus or XXXX points awarded after {$6000.00} spend within 6 months. When I contacted Amex to confirm my welcome offer, they told me that when I had applied for it, sometime in XXXX, the offer was XXXX points and so I would not be receiving XXXX points. The terms in fine print explicitly states that if someone were to be ineligible for the welcome offer, then they would be notified so they can cancel the application. I was never notified and would not have signed up without the extra XXXX points. The XXXX offer is still going on now.
Frequently Asked Questions
What is Complaint #8852534 about?
Complaint #8852534 was filed against American Express Company regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-04-24T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.