Credit card -- Problem with a purchase shown on your statement -- Complaint #8843097
Complaint Overview
Complaint ID: 8843097
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60564
Date Received: 2024-04-23T12:00:00-05:00
Date Sent to Company: 2024-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There are unauthorized charges on my credit card statement that needs to be disputed. I contacted Navy Federal almost 2 weeks ago and never got a reply back. Im having a very hard time trying to understand this. I have a XXXX XXXX so things is not clear to me and Navy Federal is not trying to reach out to help me with this.
Frequently Asked Questions
What is Complaint #8843097 about?
Complaint #8843097 was filed against Navy Federal Credit Union regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.