Vehicle loan or lease -- Managing the loan or lease -- Complaint #8842970
Complaint Overview
Complaint ID: 8842970
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Texas
ZIP Code: 77449
Date Received: 2024-04-23T12:00:00-05:00
Date Sent to Company: 2024-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm deeply dismayed by the ongoing nightmare I've endured with my XXXX Honda XXXX XXXX Hybrid, purchased from Honda of XXXX on XX/XX/XXXX. I expected nothing short of perfection upon acquiring my first Honda vehicle, eagerly anticipating the modern marvel of in-car Wi-Fi. However, to my dismay, I've been ensnared in a baffling web of incompetence and indifference. Since the date of purchase, I've been subjected to a relentless cycle of finger-pointing between Honda and XXXX XXXX XXXX each blaming the other for the failure of the Wi-Fi service to function. Despite my best efforts to seek resolution, I've been met with a barrage of excuses, delays, and outright rudeness. On XX/XX/XXXX, I dutifully submitted a ticket to address the issue, only to receive radio silence in response. Follow-up attempts on XX/XX/XXXX and XX/XX/XXXX yielded nothing but frustration and wasted time. During a grueling five-hour ordeal at Honda of XXXX on XX/XX/XXXX, I discovered that XXXX XXXX XXXX had the wrong VIN number associated with my vehicle. Yet, even with this critical information in hand, the impasse continued. The nadir of my experience came during a call on XX/XX/XXXX, with a Honda representative assigned to my case ( number XXXX ), whose demeanor was as callous as it was unhelpful. This individual not only displayed flagrant disregard for my concerns but exhibited a level of rudeness and dismissiveness that left me speechless. Despite my pleas for assistance and escalation, I was met with a cold indifference, with the representative refusing to take any meaningful action to address the situation. She adamantly refused to escalate the matter or provide any additional assistance, callously asserting that she was under no obligation to do so. As if the lack of resolution weren't distressing enough, the utter lack of accountability and professionalism demonstrated by this representative has left me feeling utterly abandoned and disheartened. The prospect of being without essential Wi-Fi services for over five months, coupled with the abysmal communication and abhorrent treatment I've endured, is simply intolerable. In light of these egregious failures, I have no choice but to explore other avenues for recourse, including lodging a complaint with the CFPB and invoking lemon law protections. I can only hope that the company takes swift and decisive action to rectify this situation and restore some semblance of faith in their brand. This ordeal has taken an immense toll on me, both emotionally and practically, and I implore Honda to take my grievances seriously and provide the redress I so desperately seek. Please note that I have several copies of emails that were never responded to along with several legally obtain recordings of the phone calls. I am a resident of a one consent state.
Frequently Asked Questions
What is Complaint #8842970 about?
Complaint #8842970 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-04-23T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.