Credit card -- Problem when making payments -- Complaint #8834164
Complaint Overview
Complaint ID: 8834164
Company: Fifth Third Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 33426
Date Received: 2024-04-22T12:00:00-05:00
Date Sent to Company: 2024-04-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is not the first time this happens. I call in to make a payment ( because they no longer allow me to access my account online ). Multiples calls ; multiple days, same result after 2-4 minutes of waiting after being " transferred to someone that can help with my request. '' XX/XX/24 XXXX x XXXX XXXX XXXX mins XXXX seconds and XXXX XXXX minutes XXXX seconds XXXX XXXX pm XXXX minutes XXXX seconds
Frequently Asked Questions
What is Complaint #8834164 about?
Complaint #8834164 was filed against Fifth Third Financial Corporation regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-04-22T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.