Checking or savings account -- Problem caused by your funds being low -- Complaint #8819861
Complaint Overview
Complaint ID: 8819861
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Hawaii
ZIP Code: 96707
Date Received: 2024-04-20T12:00:00-05:00
Date Sent to Company: 2024-04-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2024. My debit card was stolen without my knowledge at a bar. It was then used to charge to an unknown company for {$1400.00}. It was then used again, charging me {$110.00}. To a company called XXXX XXXX XXXX. The person then charged my card to a seperate company soon after. Company named XXXX XXXX XXXX for XXXX amount of {$680.00}. This was not to my knowledge until I checked my account and DID NOT AUTHORIZE the transactions Wells Fargo messaged me about. I filed a claim about it immediately after. The claim had ended on XX/XX/2024 determining that an error did not occur and have sent me a letter in the mail with additional information about their findings. Now I am being overdrafted with absolutely no money in my account.
Frequently Asked Questions
What is Complaint #8819861 about?
Complaint #8819861 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2024-04-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.