Checking or savings account -- Managing an account -- Complaint #8819510
Complaint Overview
Complaint ID: 8819510
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Indiana
ZIP Code: 46226
Date Received: 2024-04-20T12:00:00-05:00
Date Sent to Company: 2024-04-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My issues are that, XXXX. I can't access my account by phone or the internet for the last three weeks. XXXX. I've called several times and has been told Oh, your lock out or they need to reset my login still not able to access my account a few minutes later. XXXX. My phone number was removed for all my notification meaning if fraud happening on my account I would not be notified. XXXX. I can't receive any text to reset my password or to log into my account. XXXX. When I try to call the automated number, the automated system tells me that my information can't be found for this account.
Frequently Asked Questions
What is Complaint #8819510 about?
Complaint #8819510 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-04-20T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.