Student loan -- Dealing with your lender or servicer -- Complaint #8807588
Complaint Overview
Complaint ID: 8807588
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Indiana
ZIP Code: 468XX
Date Received: 2024-04-18T12:00:00-05:00
Date Sent to Company: 2024-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have recieved my 1099-C Copy B form from the IRS having my student loans forgiven and debt canceled for the total amount of them being {$13000.00} at the time it was. Yet there was no reflection made on my nelnet account, my student loan account number being XXXX. As well as late fees for these loans that increased the amount when it was already canceled.
Frequently Asked Questions
What is Complaint #8807588 about?
Complaint #8807588 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-04-18T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.