Mortgage -- Trouble during payment process -- Complaint #8807272
Complaint Overview
Complaint ID: 8807272
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: Maryland
ZIP Code: 21042
Date Received: 2024-04-18T12:00:00-05:00
Date Sent to Company: 2024-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The Mortgage provider sold my loan and when I call the prior mortgage provider I am not allow to speak with anyone to determine who is my new mortage provider so that I can make my XXXX and XXXX mortgage payment. You can only get a recording XXXX, the prior mortgage company is sending communications to the subject property which is a rental property. Therefore, I am not receiving the mortgage provider 's communications in a timely manner or not at all. The mortgage provider should be sending all communication to my place of residence. The mortgage provider may also be sending communications to my attorney that is no longer respresenting me in regards to this property. In summary, I can not pay my mortgage due to failed communications from the mortgage provider. Additionally, I am concern that the mortgage provider will use this unlawful situation to submit my property for foreclosure. I am able to make both payments due, XXXX and XXXX, 2024 if i can receive new mortgage provider 's information.
Frequently Asked Questions
What is Complaint #8807272 about?
Complaint #8807272 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-04-18T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.