Credit card -- Other features, terms, or problems -- Complaint #8798361
Complaint Overview
Complaint ID: 8798361
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Georgia
ZIP Code: 30008
Date Received: 2024-04-17T12:00:00-05:00
Date Sent to Company: 2024-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I opened a Platinum Secured account ending in XXXX in order to build my credit score. I opened with a minimum amount at first and deposited more money electronically so that my credit limit will be at {$500.00}. This is a Secured Account. The representative I spoke with at the time of opening this account- around XX/XX/XXXX- said that due to no credit history at all, whatever my security deposit amount will be my credit limit. I thought that was fair and understandable. That's why I added more money to increase my secured credit card limit. Of which, it did to {$500.00}. My daughter helped me with the additional deposits and these funds came from her account. My daughter 's account has been closed since XXXX. We have closed this Platinum Secured account ending in XXXX in XXXX and have yet received the Secured deposit. Upon calling today, XX/XX/XXXX, Capital One said that they will only return {$99.00} since I can not produce the statements that I deposited more money to increase my credit limit. Capital One refusing to return my security deposits. Please help.
Frequently Asked Questions
What is Complaint #8798361 about?
Complaint #8798361 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-04-17T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.