Checking or savings account -- Managing an account -- Complaint #8797866
Complaint Overview
Complaint ID: 8797866
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: North Carolina
ZIP Code: 282XX
Date Received: 2024-04-17T12:00:00-05:00
Date Sent to Company: 2024-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX. I have bank with, now Wells Fargo, initially with XXXX XXXX and then Wachovia in duration of over 24 years. I have never filed for a fraudulent claim till this past couple of weeks. I was robbed in XXXX XXXX, My phone and my cards got stolen. My cards, both credits and Debits cards, were used to make several unauthorized charges. There were unauthorized XXXX and wiring of money from my accounts. I filed a complaints with the bank to informed them of the theft, and the unauthorized use of funds from my account. My charges were separated into several claims, as each type of transaction is handled by different department. XXXX was wired from one of my accounts, total of XXXX XXXX from few different accounts, and XXXX from business account. These are all from Wells Fargo account. Claim numbers were given me... .after waiting for 10 days. I was denied the claim. I was told, that I made transactions myself or I authorized someone to use my accounts. These were completely untruthful. Another Banking company had same information as Wells Fargo. They concluded that Charges were in fact fraudulent. I feel I was not heard, brushed away, and my claims were not taken serious and rather denied. This is very unsettling.
Frequently Asked Questions
What is Complaint #8797866 about?
Complaint #8797866 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-04-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.