Mortgage -- Trouble during payment process -- Complaint #8797798
Complaint Overview
Complaint ID: 8797798
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Illinois
ZIP Code: 611XX
Date Received: 2024-04-17T12:00:00-05:00
Date Sent to Company: 2024-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For almost 3 years, Shellpoint mortgage has been trying to foreclose on my home without cause. They do not post payments to my account, raise the cost of the monthly payment without notice and then they cash my checks and again, do not post the payment. I received a notice that I have until XX/XX/XXXX to pay what is due, they claim that I have not paid since XX/XX/2023, however I have cashed checks from my XXXX XXXX account stating that they have cashed them on time every month. They have just refused to apply this to my account. This is the 3rd or 4th time that they raise our rate and then refuse to notify me about it & then claim that it is past due while they have no problem taking my money. I have just submitted a check in the amount of {$300.00} which is the monthly difference between my old cost of {$1600.00} and the new cost of {$1700.00}. I will be finding a lawyer immediately to stop this once and for all. I am a XXXX, just trying to hold onto my home in a poor economy and they just want to steal from our family and cause headache after headache. Enough is enough from this company! XXXX payment has been mailed as well for the full amount and the unknown shortage was sent as well. Tracking for that payment is XXXX XXXX XXXX XXXX XXXX XXXX with USPS XXXX to their overnight facility and is attached in the documents, along with the cashed checks from Shellpoint from my XXXX XXXX Account.
Frequently Asked Questions
What is Complaint #8797798 about?
Complaint #8797798 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-04-17T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.