Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #8797624
Complaint Overview
Complaint ID: 8797624
Company: Sigue CORP.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
State: Texas
ZIP Code: 76401
Date Received: 2024-04-17T12:00:00-05:00
Date Sent to Company: 2024-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Sigue started having issues with international banks and clients were sending money via their program. The money sent was being cancelled by the banks or sigue themselves. Sigue did not issue a refund to our account. They owe us {$2700.00} dollars. When we spoke with multiple representatives about 3 months ago, they stated a check was mailed with the amount owed. The check as never received. No one responds on any of the phone numbers available.
Frequently Asked Questions
What is Complaint #8797624 about?
Complaint #8797624 was filed against Sigue CORP. regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2024-04-17T12:00:00-05:00.
How did Sigue CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Sigue CORP.?
Yes, visit the Sigue CORP. company profile at readthecomplaint.com/company/sigue-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.