Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #8788813
Complaint Overview
Complaint ID: 8788813
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Maryland
ZIP Code: 210XX
Date Received: 2024-04-16T12:00:00-05:00
Date Sent to Company: 2024-04-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is my second submission & request!! On XX/XX/XXXX I was sent funds in the amount of {$300.00} for XXXX XXXX, however double the amount was sent in error from the sender 's account. I attempted to try to send the funds back but was required to accept them first. Due to error messages with the card on file I was prompted by the site to add new card information. I added a new card and still received errors. I was then prompted to add banking information, I received an email notification indicated my account was verified and added however I still did not receive the funds in my linked account. I was then prompted to submit social security information which I was not comfortable doing on this platform and was not disclosed as a requirement before accepting the funds from the sender. These funds are still being held by Venmo. After several attempts to reach customer service and being left in que with no response my account was locked with no access to transact. I submitted an email complaint to Venmo ( Request # XXXX ) and never received a response back. I contacted the XXXX to file a ( complaint # XXXX ) on XX/XX/2024, in hopes that I would be able to get assistance with them transferring to overpayment back to the sender and the balance of the funds to my account but have not received a response or a follow-up.
Frequently Asked Questions
What is Complaint #8788813 about?
Complaint #8788813 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-04-16T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.