Student loan -- Dealing with your lender or servicer -- Complaint #8770805
Complaint Overview
Complaint ID: 8770805
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: New York
ZIP Code: 12401
Date Received: 2024-04-14T12:00:00-05:00
Date Sent to Company: 2024-04-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
With guidance from the Nelnet servicer, I applied for IDR plans without results. Aim was to lower the payment amount to one that suits my income and expenses. Multiple attempts throughout XXXX were made to this end. These efforts are all well documented on both Student Loan gov't site and Nelnet. For example on XX/XX/XXXX, I spoke with rep XXXX who agreed to lower my Nelnent payents to {$230.00} monthly, ref # received : XXXX, did not result in this confirmed payment. I continue to be billed for payments exceeding XXXX $ each month. Per Nelnet guidance, the SAVE application was completed in XXXX of XXXX to lower payments, but was denied for reasons not clarified by servicer. Inbound emails received from XXXX for additional assistance, prompted my replies, but were never acknowledged. In conclusion, I aim to pay XXXX $ on my private student loan and separate payment of XXXX $ toward my federal student loan on a monthly basis. However, I am not permitted to do so. It appears, my only payment options are limited to deferment, forebearance, or pay the full XXXX and XXXX respectively. Lastly, I am a XXXX XXXX XXXX XXXX that has not received the feedack solicited for loan forgiveness and lowered monthly payments. You feedback and assistance would agreatly appreciated.
Frequently Asked Questions
What is Complaint #8770805 about?
Complaint #8770805 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-04-14T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.