Credit card -- Problem with a purchase shown on your statement -- Complaint #8770369
Complaint Overview
Complaint ID: 8770369
Company: First Technology Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Massachusetts
ZIP Code: 010XX
Date Received: 2024-04-14T12:00:00-05:00
Date Sent to Company: 2024-04-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On Saturday, XX/XX/2024, at approximately XXXX XXXX, I ordered what I believed to be one ( XXXX ) bottle of XXXX XXXX for the amount of {$39.00} from XXXX XXXX XXXX. On XXXX, XX/XX/2024, at XXXX XXXX, I received a Digital Federal Credit Union Fraud Alert notifying me of suspicious activity on your XXXX Credit Card ending in XXXX and need to review 1 transaction. Subsequently, I responded NO to whether or not I approved a charge for {$190.00} at XXXX ON XXXX. The following message read Your card has been blocked due to unauthorized use. Nevertheless, the bank paid the unauthorized amount, which I did not discover until late. On XX/XX/2024, I filed a Consumer Complaint with the Massachusetts Attorney Generals Office. DCU Customer Service admitted that most banks would not submit payment but offered no assistance in helping to mitigate the situation. On XX/XX/2024, I filed a Consumer Complaint with the Massachusetts Attorney Generals Office. On XX/XX/2024, at XXXX AM, I spoke with a DCU Customer Service Rep ( XXXX ) XXXX to inquire they were unable to unblock the card used during the transaction in order for XXXX XXXX XXXX to return the monies collected after they received the returned unopened package. Digital Federal Credit Union has remained dismissive in every way regarding this situation, accepting no responsibility nor helping me to recover the monies they paid to XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8770369 about?
Complaint #8770369 was filed against First Technology Federal Credit Union regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-14T12:00:00-05:00.
How did First Technology Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against First Technology Federal Credit Union?
Yes, visit the First Technology Federal Credit Union company profile at readthecomplaint.com/company/first-technology-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.