Checking or savings account -- Opening an account -- Complaint #8770276
Complaint Overview
Complaint ID: 8770276
Company: First National Bank Of Omaha
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Confusing or missing disclosures
State: Kansas
ZIP Code: 672XX
Date Received: 2024-04-14T12:00:00-05:00
Date Sent to Company: 2024-04-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a checking account online with first national bank of Omaha on XXXX XXXX. Within 24hrs my account was open. I went into the branch to ask questions on the new account and to get a instant printed debit card, I was told I must wait for one to be mailed to me since the account was open online, fair and I under stood. I called the next day, XXXX, to see if/ when my debit card will be mailed off. I was told it hasnt been mailed and there was a block placed on my account and that I needed to visit a branch to identify myself and show my ID/ Driver license. I went to the XXXX, KS branch on XXXX and presented my Drivers license to the male teller/banker named, XXXX. XXXX approved that I had ID myself and sent a email to Fruad prevention department stating that customer can in and presented ID as requested and hold-block can now be removed. XXXX stated he would call me back later once he heard back from the Fruad Prevention department. XXXX called me at XXXX, XXXX, and stated the Fruad prevention department approved to left the hold on there end but a branch manager would have to do it, at that time, a manager was not available and he would follow-up with me on Monday, XXXX. I got a called from XXXX on Monday, XXXX, XXXX stating that his manager would not remove the hold. No reason was given, and I requested to have to manager call me. I was told the branch XXXX, XXXX, would call me as soon as he was done with a customer. The manager never called me so I had to call him several times. After talking to the manager it was discovered what he telling me was misleading info and discrimination opening the account. I following direction on what I do to ID myself, and they chose to lie because of who I was. I was told by the branch manager, XXXX, that the bank is no longer taking applications online. As of today, XX/XX/2024, I see the bank is in face taking and opening new account online. Another lie told my the bank!!
Frequently Asked Questions
What is Complaint #8770276 about?
Complaint #8770276 was filed against First National Bank Of Omaha regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-04-14T12:00:00-05:00.
How did First National Bank Of Omaha respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First National Bank Of Omaha?
Yes, visit the First National Bank Of Omaha company profile at readthecomplaint.com/company/first-national-bank-of-omaha to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.