Checking or savings account -- Managing an account -- Complaint #8769941
Complaint Overview
Complaint ID: 8769941
Company: Credit Karma, LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 90008
Date Received: 2024-04-14T12:00:00-05:00
Date Sent to Company: 2024-04-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attempted to access my Credit Karma XXXX account via XXXX to route my tax refund into this account. Upon trying to log in, I discovered that the account was linked to a phone number I did not recognize, making it impossible for me to gain access. On XX/XX/XXXX, I first contacted Credit Karma customer service to update my phone number. Despite multiple communications, including phone calls and emails, the issue remains unresolved. On the same day, I received an initial email from Credit Karma confirming my request, but there has been no follow-up action or communication from their side. This has prevented me from accessing my account and, as a result, from filing my taxes, which are due imminently. Each interaction with customer service has ended with them stating that no one was available or authorized to update my phone number. I have repeatedly asked for a resolution or for any alternative steps I could take, yet the responses have been consistently unhelpful and have not addressed the urgent nature of my situation. This ongoing issue has caused significant stress and inconvenience as the tax deadline approaches, and I am concerned about the security implications of not being able to update my personal information in their system.
Frequently Asked Questions
What is Complaint #8769941 about?
Complaint #8769941 was filed against Credit Karma, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-04-14T12:00:00-05:00.
How did Credit Karma, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Credit Karma, LLC?
Yes, visit the Credit Karma, LLC company profile at readthecomplaint.com/company/credit-karma-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.