Credit card -- Other features, terms, or problems -- Complaint #8767090
Complaint Overview
Complaint ID: 8767090
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: 765XX
Date Received: 2024-04-13T12:00:00-05:00
Date Sent to Company: 2024-04-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Barclay Carnival Mastercard closed my account on XX/XX/XXXX. I had not been able to take a cruise that year due to my sons graduation. I did take one in XXXX of XXXX, and currently have one planned for XX/XX/XXXX. However, when I went to redeem my points, I could not find my account. Calling Barclay, they said they closed my account due to inactivity. I never received notice or forwarning. I would have charged something. I had about {$200.00} dollars in active points. I earned these points in XXXX of XXXX. They are/were not set to expire until XXXX of XXXX. Active points by definition is Activity on my account. Again, if they needed me to charge something to keep my points, I would have done so. I did not know they would steal my active points in my account. They could have blocked lending, but kept my points until they expired. They chose to kill my points that I earned, and simply close my account without forewarning. I would like to be reimbursed my points stolen. Dirty move!
Frequently Asked Questions
What is Complaint #8767090 about?
Complaint #8767090 was filed against Barclays Bank Delaware regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-04-13T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.