Prepaid card -- Problem with a purchase or transfer -- Complaint #8762673
Complaint Overview
Complaint ID: 8762673
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 92841
Date Received: 2024-04-12T12:00:00-05:00
Date Sent to Company: 2024-04-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/XXXX Recently, you requested the documents Cash App relied on to determine the outcome of the dispute claim you made. An investigation of your claim submission and account details concluded that this is an authorized transaction and no error occurred. For your reference, we have included a summary of the transaction ( s ) we analyzed in making our determination. In addition, we also reviewed your account/transaction history and profile settings. As a result, your dispute was denied. Thank you for your time and patience while we collected this information. Thank you, XXXX Cash App Support Date Status Amount Last XXXX of Card Type Statement Description Instrument Variant XX/XX/XXXX at XXXXXXXX XXXX XXXX Captured {$4400.00} XXXX Card Present Purchase XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8762673 about?
Complaint #8762673 was filed against Block, INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-04-12T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.