Prepaid card -- Problem with a purchase or transfer -- Complaint #8754037
Complaint Overview
Complaint ID: 8754037
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 900XX
Date Received: 2024-04-11T12:00:00-05:00
Date Sent to Company: 2024-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My payment to XXXX of {$20.00} on XX/XX/2024 was canceled. I've called my bank and they said that they have not received any return payments from cashapp because cash app has stopped the return payment. I've tried to find out where and why my money is stopped and have been repeatedly lied to and laughed at and hung up on by cash app customer service representatives. Specifically XXXX and XXXX. I would like to submit complaints on both of them : XXXX and XXXX. I also would like to have my {$20.00} returned to my account. I also feel that because of the difficulties presented by all cash app customer service involved, that I should be compensated further for my troubles. This service is unacceptable and the fact that cash apps own agents have canceled my refund payment is a distinct violation of the cash app terms of service. And the fact that no one can tell me what I did to have my payment canceled is another violation of the cashapp terms of service. The fact that I've been lied to for 3 days is another violation of cashapps policies. Why has my {$20.00} settled in cashapps accounts but not my own? I want my {$20.00} credited to my account today please. I've attached screenshots of supporting information on this transaction from my debit card statements and cashapps application stating that the money has settled but not in either of my accounts. On Thu, XXXX XXXX, 2024, XXXX XXXX Cash Support XXXX wrote : Hi XXXX, I understand your concern and appreciate you letting us know, I've logged this complaint for review. For reference, your case number is XXXX. I apologize for the inconvenience and would like the opportunity to assist you further. If I don't hear back from you regarding this matter, I'll assume you're satisfied with the response. Regards, XXXX XXXX. Cash app support ref :! XXXX.! XXXX : ref
Frequently Asked Questions
What is Complaint #8754037 about?
Complaint #8754037 was filed against Block, INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-04-11T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.