Credit card -- Closing your account -- Complaint #8754019
Complaint Overview
Complaint ID: 8754019
Company: PNC Bank N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 30041
Date Received: 2024-04-11T12:00:00-05:00
Date Sent to Company: 2024-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had the credit card for some time, but I had not used it recently. I am getting ready to travel out of the country and was counting on it to track my expenses for and while on that trip. Logged on to my online banking only to see the card was gone. In contacting PNC - first, it took a lot of transfers to get me to a person who could help me. Most were in off shore call centers. When I finally reached someone, I was told it had been closed due to lack of usage. I received no notification or letter from PNC stating it would be done. The problem is a bank looks at your credit history and removing an {$8000.00} credit card limit can be harmful to your utilization driving your score potentially down. Additionally, have a card notated as closed by creditor, has a very negative connotation and can alter whether another creditor chooses to provide credit. This seems like a conflict of interest as well as unfair to the consumer. Luckily, I had closed on my home purchase in the fall or this could have affected my ability to close my loan.
Frequently Asked Questions
What is Complaint #8754019 about?
Complaint #8754019 was filed against PNC Bank N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-04-11T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.