Debt collection -- Communication tactics -- Complaint #8745394
Complaint Overview
Complaint ID: 8745394
Company: Midfirst Bank
Product: Debt collection
Sub-Product: Other debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Texas
ZIP Code: 75104
Date Received: 2024-04-10T12:00:00-05:00
Date Sent to Company: 2024-04-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I asked my client to request a Letter of Authorization from Midland Mortgage. My client sent me a signed copy of the Letter of Authorization completed by him for me to complete and submit to Midland Mortgage. The Letter of Authorization asks " Is the authorized party charging for their services? I responded yes. After I contacted Midland Mortgage they told me my authorization was denied nut would not tell me why and the only communication between them and me would require that the borrower be on the call. I have been doing loss mitigation for more than 30 years. I went through training in XXXX when the XXXX XXXX XXXX XXXX rolled out new guidelines after HUD dismantled the assignment program. during that time I have NEVER seen a Letter of Authorization ask if the the authorized 3rd part charges fee for their services. At the same time I've never been denied authorization when a borrower has given me written permission to do so. Midland is clearly interfering with commerce by providing a letter of authorization that asks if the borrower is paying a fee for services rendered. The fact that borrower came to me is because they attempted bankruptcy because of the threat of foreclosure by the lender and were unsuccessful. There is no question that attorney representing the borrower in the bankruptcy charged a fee for their services. I believe that this federally chartered institution has impeded my ability to earn a living with their actions and such actions should not go unchecked.
Frequently Asked Questions
What is Complaint #8745394 about?
Complaint #8745394 was filed against Midfirst Bank regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-04-10T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.