Credit card -- Problem with a purchase shown on your statement -- Complaint #8745151
Complaint Overview
Complaint ID: 8745151
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 113XX
Date Received: 2024-04-10T12:00:00-05:00
Date Sent to Company: 2024-04-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a credit card with Tdbank and when waiting for the card to arrive it never did. I contacted Tdbank and they reissued a card. In XXXX of XXXX while at the hospital in New York I received a fruad alert transaction in Florida. I immediately checked my credit card to find that there was a few transactions in Florida that were not made by me. I contacted td to let them know that fraud had occurred. Went through all the prompts with their customer service rep. Who advised me that someone from the fraud department will get in contact with me to ask me for proof or anything I can provide to state my case. No one contacted me and right away they said the transactions were not fraudulent due to it being made with my card even though td had sent out 2 cards that were exactly the same and I only received one. I filed a second complaint notifying them that they had sent out 2 cards, they also put in charges that I did do this time around and I told them that the card numbers never changed on the account as I checked the account to asked if it was changed after I notified them that I had never received the card. I went down to the bank to send them copies of the hospital information since no one contacted me for more info and the fact that I had used the card that same weekend at the hospital in New York while its being used in Florida at the same weekend. I have not received anything since. I have called back their hotline saying I need it escalated with no more updates or mail or anything sent back. When asked to send me info on the second no fraud only received 4 copies of the first fraud case I put in not the second or the escalation
Frequently Asked Questions
What is Complaint #8745151 about?
Complaint #8745151 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-10T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.