Student loan -- Dealing with your lender or servicer -- Complaint #8717132
Complaint Overview
Complaint ID: 8717132
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Michigan
ZIP Code: 493XX
Date Received: 2024-04-07T12:00:00-05:00
Date Sent to Company: 2024-04-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have called several times and told them there are missing payments in their system on my loan. They say every time that I call that it takes 120 days to reflect in their system. On XX/XX/XXXX I paid {$2000.00} no record of it in their system. I paid {$1100.00} on XX/XX/XXXX and no record in their system. On XX/XX/XXXX I paid XXXX and their system only shows {$220.00}. I paid XXXX on XX/XX/XXXX and it only shows {$280.00} paid.
Frequently Asked Questions
What is Complaint #8717132 about?
Complaint #8717132 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-04-07T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.