Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #8714687
Complaint Overview
Complaint ID: 8714687
Company: Navy Federal Credit Union
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: California
ZIP Code: 94583
Date Received: 2024-04-06T12:00:00-05:00
Date Sent to Company: 2024-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am writing to bring to your attention an issue I have encountered with XXXX regarding inaccuracies in my credit report. Despite multiple attempts to rectify the situation, XXXX has failed to remove outdated and inaccurate information and update my correct address on my credit reports. I have identified several discrepancies in my credit report, including outdated accounts and personal information that no longer reflect my current financial status. Despite submitting documentation and following the appropriate dispute procedures outlined by XXXX, the inaccuracies persist. Furthermore, my correct address has not been updated on my credit reports, which has led to confusion and potential issues with creditors and lenders. I have provided XXXX with the necessary documentation to verify my current address, but they have failed to make the necessary updates. These inaccuracies are having a detrimental impact on my financial standing and could potentially affect my ability to obtain credit or secure favorable terms on loans and mortgages. I have made numerous attempts to resolve these issues directly with XXXX, but they have been unresponsive and unwilling to address the matter satisfactorily. I respectfully request that the Consumer Financial Protection Bureau intervene in this matter and assist me in resolving these inaccuracies with XXXX. I believe that XXXX is in violation of the Fair Credit Reporting Act by failing to ensure the accuracy of the information contained in my credit reports. I have enclosed copies of relevant documentation, including correspondence with XXXX and proof of my correct address, for your review. I appreciate your prompt attention to this matter and look forward to a resolution that ensures the accuracy and integrity of my credit reports. Thank you for your assistance. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca, XXXX
Frequently Asked Questions
What is Complaint #8714687 about?
Complaint #8714687 was filed against Navy Federal Credit Union regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2024-04-06T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.