Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8714311
Complaint Overview
Complaint ID: 8714311
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 77060
Date Received: 2024-04-06T12:00:00-05:00
Date Sent to Company: 2024-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Around XXXX I was with a group of friends and XXXX of the people in the group is a known scammer. This person was able to access my XXXX account as well as multiple other people. They filed a police report as there was enough to suggest that he was the person who did it. I explained to the bank I never granted permission to access my debit card and XXXX account. I told them I never make large purchases or anything for a similar amount outside of my rent payments. Obviously it would be seen as a suspicious transaction. I also explained that XXXX virtually has no verification process and as long as someone gets your number and password they can access your account plus banking details. I got my claim denied around XXXX and I immediately appealed provided my same account of what happened plus additional details they asked for and they denied it again and they will not provide me a detailed explanation of the finding of facts. They are attempting to hold me liable for a transaction I never made and told them it was 100 % unauthorized yet they refused to help me as a customer. It id not my fault my information was accessed and money was stolen
Frequently Asked Questions
What is Complaint #8714311 about?
Complaint #8714311 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-04-06T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.