Payday loan, title loan, personal loan, or advance loan -- Problem with the payoff process at the end of the loan -- Complaint #8713799
Complaint Overview
Complaint ID: 8713799
Company: Monterey Financial Services LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Virginia
ZIP Code: 23223
Date Received: 2024-04-06T12:00:00-05:00
Date Sent to Company: 2024-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Monterey Financial for their repeated refusal to address my request for the missing {$73.00} owed. Despite multiple attempts to communicate and resolve the issue, Monterey Financial has ignored my inquiries and failed to provide a satisfactory resolution. Initially, Monterey Financial acknowledged my request to cease communication regarding the matter. However, upon my confirmation to resume contact with them, they have consistently ghosted me, refusing to respond to my subsequent messages inquiring about the missing funds. To provide context, I received a partial refund check from Monterey Financial for {$220.00}, but I am still owed an additional {$73.00}. XXXX XXXX XXXX, with whom I had been in contact regarding this matter, confirmed this discrepancy. According to XXXX XXXX XXXX representative XXXX XXXX, I am rightfully owed {$300.00}. It is deeply concerning and unacceptable that Monterey Financial is playing games with my money, evading communication, and failing to fulfill its financial obligations. As a consumer, I expect transparency, professionalism, and timely resolution from financial institutions. Therefore, I urge the Consumer Financial Protection Bureau to investigate this matter promptly and take appropriate action to ensure that Monterey Financial is obligated to provide the remaining {$73.00} owed to me without further delay or evasion. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #8713799 about?
Complaint #8713799 was filed against Monterey Financial Services LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2024-04-06T12:00:00-05:00.
How did Monterey Financial Services LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Monterey Financial Services LLC?
Yes, visit the Monterey Financial Services LLC company profile at readthecomplaint.com/company/monterey-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.