Checking or savings account -- Managing an account -- Complaint #8709777
Complaint Overview
Complaint ID: 8709777
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 38506
Date Received: 2024-04-05T12:00:00-05:00
Date Sent to Company: 2024-04-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Opened an account on XXXX. Deposited XXXX dollars. Accessed the mobile app fine and setup direct deposit with my employer. I logged in to make sure my direct deposit made it in the account and it said my mobile banking was locked. I called the number provided and they said I would have to drive XXXX miles to the nearest branch to get access to my account.
Frequently Asked Questions
What is Complaint #8709777 about?
Complaint #8709777 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-04-05T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.