Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8709568
Complaint Overview
Complaint ID: 8709568
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Florida
ZIP Code: 33189
Date Received: 2024-04-05T12:00:00-05:00
Date Sent to Company: 2024-04-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Last year Cashapp closed my account without any warning or explanation. I chatted with them about three times and was told they would get back to me with an explanation of why my account was blocked. As of today, XX/XX/2024, I am still waiting for an answer. I explained to them that I haven't done anything wrong, and that if someone who I sent or received money from did anything wrong I did not have anything to do with it. Before my account was abruptly closed I had been using Cashapp for years without any problems so if I actually did anything wrong it was unintentional. More than likely, someone tried to use my Cashapp account to scam me or involve my account in some kind of illegal activity.
Frequently Asked Questions
What is Complaint #8709568 about?
Complaint #8709568 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-04-05T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.