Student loan -- Dealing with your lender or servicer -- Complaint #8709177
Complaint Overview
Complaint ID: 8709177
Company: Heartland Payment Systems INC
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: New York
ZIP Code: 12533
Date Received: 2024-04-05T12:00:00-05:00
Date Sent to Company: 2024-04-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Hello, I am writing to bring to your attention an error on my credit report regarding a XXXX student loan from XXXX. This loan is not mine and appears to be a mistake. It first appeared on my credit report XX/XX/XXXX. I have attempted to contact the servicer, ECSI, but have not received any response to my emails or calls. The three credit bureaus have also been unresponsive to my requests for assistance in resolving this matter. While the amount in question is relatively small, it is still not mine, and I believe this is a case of fraud. I am requesting your assistance in resolving this issue and having the incorrect loan removed from my credit report. Thank you for your time and attention to this matter.
Frequently Asked Questions
What is Complaint #8709177 about?
Complaint #8709177 was filed against Heartland Payment Systems INC regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-04-05T12:00:00-05:00.
How did Heartland Payment Systems INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Heartland Payment Systems INC?
Yes, visit the Heartland Payment Systems INC company profile at readthecomplaint.com/company/heartland-payment-systems-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.