Credit card -- Problem with a purchase shown on your statement -- Complaint #8702537
Complaint Overview
Complaint ID: 8702537
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 270XX
Date Received: 2024-04-03T12:00:00-05:00
Date Sent to Company: 2024-04-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My identity was stolen in XXXX and fraudulent charges started to show up. I contacted Discover to cancel all of the cards and to notify them of the identity theft. On XX/XX/XXXX, they sent a new card number to the person who stole my identity at the following address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, which they provided me with and I made sure to include on the police report that I filed. ( XXXX XXXX Sheriff 's Office, XXXX XXXXXXXX XXXX ). This person had called in pretending to be me and managed to get Discover to send them a new card. Large transactions followed, in excess of XXXX. I reported it as fraud immediately but Discover has still not resolved and just sent me a letter saying the Fraud claim was withdrawn by someone over the phone. This was not me. I told them as much. They are now telling me they need another 90 days to investigate, which puts us out to XX/XX/2024, when I first reported everything the first of XXXX.
Frequently Asked Questions
What is Complaint #8702537 about?
Complaint #8702537 was filed against Discover Bank regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-03T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.