Credit card -- Problem with a purchase shown on your statement -- Complaint #8699823
Complaint Overview
Complaint ID: 8699823
Company: Ally Financial INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33414
Date Received: 2024-04-04T12:00:00-05:00
Date Sent to Company: 2024-04-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A purchase was attempted using ALLY Credit card. The transaction was shown as " Error '' on the vendor 's end on XX/XX/24 and was cancelled. Subsequent calls made to ALLY Bank ( 11 ) in total to get the charges dropped and taken off " Hold '' from my account were unsuccessful. I was given multiple misinformation such as the charges would be removed off my name in 3-5 business days, another customer service told me on XX/XX/24 that the charges were off and today looking at my account the {$5100.00} was still there. When called the ALLY representative who identified herself as a " Supervisor '' claimed that now it would take up to 112 business days for a non existent charge to be dropped off my account. When I explained to her that it was fraudulent practices she dismissed me and took no notice that I had made 11 calls in total to resolve the matter.
Frequently Asked Questions
What is Complaint #8699823 about?
Complaint #8699823 was filed against Ally Financial INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-04T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.