Checking or savings account -- Closing an account -- Complaint #8682656
Complaint Overview
Complaint ID: 8682656
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 317XX
Date Received: 2024-04-02T12:00:00-05:00
Date Sent to Company: 2024-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, XXXX fake check transactions were deposited into my checking account, each {$170.00}. After speaking with the person who sent the deposit, my husband and I realized that it was a scam and sent the money back through the XXXX XXXX. However, we didn't realize until the next day that Wells Fargo had charged our account for the fake checks. I called Wells Fargo to explain what had happened and apologized for any inconvenience caused. I also informed the banker that my check was directly deposited, and she provided me with a new checking account number with the same routing number and ordered new checks for me. I then contacted my Human Resources department to inform them of the situation, and they were able to deposit my check into the new account number. On Wednesday, XX/XX/XXXX, I received a call from Wells Fargo, but I missed it. When I returned the call, a gentleman informed me that Wells Fargo was going to cut ties with us and that I had until XX/XX/XXXX to get my affairs in order before the account was closed. When I asked why, he refused to give me a reason. I requested to speak with a supervisor and was put on hold for XXXX minutes before a woman answered. She explained the same thing and also refused to give me a reason. I told her that it's like punishing a child without telling them why, but she still refused to answer. So, I told her goodbye. After the call, she blocked my check and sent it back to my job. We are on XXXX XXXX, so I don't have any money, and my property taxes have to be paid by XX/XX/XXXX. Bill collectors have been calling me, and this has been the worst experience ever. My daughter 's account is connected to mine, so she also sent her check back. I went to the local Wells Fargo bank in XXXXXXXX XXXX and the assistant XXXX tried to help us by taking my name off my daughter 's account. She called the fraudulent department to see if they could open a new account for my daughter, but they said no. The XXXX explained that my daughter had nothing to do with the situation, but the woman in the fraudulent department was very unhelpful and rude. I have called and emailed Wells Fargo 's corporate office, but no one has gotten in touch with me. I know that I may not matter, but my life has been turned upside down because of a mistake, and I'm still questioning the reason why Wells Fargo is cutting ties with me. All of this has been caused by one person in the fraudulent department. Please help me!
Frequently Asked Questions
What is Complaint #8682656 about?
Complaint #8682656 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-04-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.