Credit card -- Problem with a purchase shown on your statement -- Complaint #8682306
Complaint Overview
Complaint ID: 8682306
Company: Self Financial INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Michigan
ZIP Code: 481XX
Date Received: 2024-04-02T12:00:00-05:00
Date Sent to Company: 2024-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a self visa for utilization purposes while we were preparing to purchase a home. I never used the card, it was strictly to help balance utilization for student loans. I recieved a notification my credit card was over the limit, so i quickly checked and saw numerous charges on the account that i did not make. The card had been lost, and i reported it to XXXX who gave me a dispute number to call. I caled the dispute number and told them my card had been lost and there were multiple unauthorized transactions amounting to {$700.00} I was notified that the charges would be credited and I would hear back in a few weeks. A few days later I noticed all the charges were reversed once again and when I called self I was told that there was no error. How is there no error when the card was never used and lost in a move? The charges occured XXXX miles away from my home! Self needs to reverse the charges, correct the credit reporting, and make me whole. The customer service was self was also a nightmare. This has caused my mortgage lender to cease our lending process! Case # XXXX
Frequently Asked Questions
What is Complaint #8682306 about?
Complaint #8682306 was filed against Self Financial INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-04-02T12:00:00-05:00.
How did Self Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Self Financial INC.?
Yes, visit the Self Financial INC. company profile at readthecomplaint.com/company/self-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.