Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #8682080
Complaint Overview
Complaint ID: 8682080
Company: Mercari, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 13090
Date Received: 2024-04-02T12:00:00-05:00
Date Sent to Company: 2024-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX XXXX the buyer purchased my authentic XXXX XXXX XXXX XXXX mercari approved the return despite stating i felt the buyer was going to steal from me. i couldnt confront the buyer myself as mercari conveniently had my account banned for disputing a fake XXXX charge so upon receiving my package since it was returned low and behold theres no wallet. i contact mercari and they say billing and payments my account is still currently banned so i told she would stole from me and mercari hasnt done a single thing about it. ive told them this would happen and to not approve the return for this reason they did anyway
Frequently Asked Questions
What is Complaint #8682080 about?
Complaint #8682080 was filed against Mercari, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-04-02T12:00:00-05:00.
How did Mercari, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Mercari, INC.?
Yes, visit the Mercari, INC. company profile at readthecomplaint.com/company/mercari-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.